FAQ – Woodziller

BLACK FIRDAY SALE NOW ON!

FAQ

 Q: How long does it take my package to arrive?

All of our products are made to order so please allow up to 4 - 7 working days for your order to be made and ready to be shipped out.

Shipping times will vary on your location.

UK - 1 to 3 working days

Europe - 3 to 5 working days

USA - 6 to 7 working days

Rest of World - 7 - 10 working days

 

Q: I cant see a design i like.

Don't worry just get in touch via enquiries@woodziller.com and we will be happy to work with you to create your very own piece of art

 

Q: How will I know if my order is received?

You will get an email from us that your order has been received after making payment but that doesn't confirm that your order is accepted. We'll only clear your order after your delivery address is verified, and your credit card details have been approved.

 

Q: What is the return policy?

The return policy is part of the Terms & Conditions of the company. At woodziller.co.uk, we offer I00% satisfaction guaranteed or 30 days money back. If you are not satisfied with your purchase, just return it for a full refund.

 

Q: Can I cancel my order?

An order can only be cancelled if the shipment is not yet confirmed. Please contact consumer support at enquiries@woodziller.com and we will be happy to help you and process your refund.

 

Q: How do I give feedback?

If you bought a product on woodziller.co.uk and desired to give feedback, we would love to hear your success story and comments all you need to do is go to our facebook page and leave us a review 

 

Q: Can you keep me up-to-date on the latest product available

Yes! Just sign up for our newsletter and you can opt-out again if you want. Each e-mail we sent to our customers has an unsubscribe option located at the end of the newsletter.

 

 Q: What if I later realise my details are incorrect?

Please contact us ASAP at enquiries@woodziller.com and include your order number with the correct details, if you notice that your details are incorrect after placing the order.

 

Q: What if my item came defective?

On the rare incident that your item is damaged when it arrives at your shipping location, be rest assured that we would do all we can to help resolve the issue to your satisfaction.To start a case, please contact us at enquiries@woodziller.com with your full name \and order confirmation number, as well as a picture and a brief description of the issue/damaged item.